Free goal: Counseling Sales Calls

EdTech Counseling Sales Calls

This plan is EdTech sales practice for admission and course counselors who want to enroll students through honest, helpful calls. You work on the first call with an inquiry, understanding the student's goal, "the fees are too high," bringing parents into the decision and closing the enrollment. Your coach plays students and parents, and you can tell it your course and fees so the calls match your own.

Free
3 h 30 min in total
5 skills
5 guided lessons
9 spoken practices

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Free to start. You practice by voice, so find a quiet spot and use your microphone.

Tell your coach your role and date, and it rebuilds this plan for you.

Your outcome

Enroll more students with honest, helpful counseling calls.

Who this goal is for

New admission counselors who want to rehearse calls before speaking with real students.
Counselors who lose students when the fee comes up or when parents get involved.
Experienced counselors who want to sound less salesy and more like a trusted advisor.
Candidates preparing for an admission or EdTech counselor interview that includes a mock call.

About this goal

For admission and course counselors. Practice the first call with an inquiry, understanding the student's goal, "the fees are too high", bringing parents into the decision and closing the enrollment. Jiya plays students and parents and scores every reply.

The plan

What you will learn and practice

5 skills, each taught in a guided lesson and then practiced out loud with the coach.

3 h 30 min total5 lessons9 practices

The first call with an inquiry
Skill 1, 30 min, 2 sessions
You will work with a guide to design a welcoming introduction that instantly connects with a potential student. You will draft a short script that confirms their interest and clearly sets expectations for the conversation.
- Lesson
  Map out your opening minutes
  15 min
- Practice
  Greet a curious potential student
  15 min
  The coach plays someone who filled in a form about a course but is not sure why they are being called. You introduce yourself, confirm their interest and set expectations for the call, and the coach checks that you sounded welcoming, not scripted.
Understanding the student's goal
Skill 2, 45 min, 3 sessions
You will meet with a guide to learn how to ask deep questions about a student's current career and aspirations. You will practice identifying their hidden hesitations and connecting your program's features directly to their personal dreams.
- Lesson
  Discover what your student really needs
  15 min
- Practice
  Uncover goals and find hidden worries
  15 min
  The coach plays a working professional unsure about going back to study. You ask about their current role and plans, then dig for unspoken worries like time or job security, and the coach checks you found them before pitching.
- Practice
  Connect the course to student dreams
  15 min
  Using what the student shared, you explain how specific parts of the course link to their goal. The coach plays the student and checks that you used their words and did not promise outcomes the course cannot guarantee.
"The fees are too high"
Skill 3, 45 min, 3 sessions
You will meet with your coach to learn how to respond when a potential student says the course is too expensive. You will practice shifting the focus from the cost to the long-term career benefits and learn how to present payment plans gently.
- Lesson
  Learn to handle pricing worries
  15 min
- Practice
  Discover what they compare cost to
  15 min
  The coach plays a student who says the fee is too much. You ask what they are comparing it with, such as a cheaper course, a free option or their salary, and the coach checks you understood the comparison before responding.
- Practice
  Present payment options without pressure
  15 min
  You explain the available payment plans in plain words to a student worried about money. The coach checks that you were clear about the total cost, did not rush them and left the decision with the student.
When parents decide
Skill 4, 45 min, 3 sessions
You will meet with your coach to learn how to include parents in the enrollment process. You will discuss how to identify their underlying concerns and set clear timelines.
- Lesson
  Prepare for conversations with families
  15 min
- Practice
  Invite parents and address their worries
  15 min
  The coach plays a parent who joins the call with doubts about the course's value. You practice welcoming them, asking what concerns them most and answering honestly, and the coach checks you treated the parent as a partner.
- Practice
  Agree on timelines and final choices
  15 min
  The coach plays a student and parent who want to "discuss at home." You practice agreeing a specific time to decide and what information they still need, and the coach checks you left with a clear next step.
Closing the enrollment
Skill 5, 45 min, 3 sessions
You will meet with your instructor to explore how to wrap up a sales conversation successfully. You will learn how to repeat a student's goals back to them, invite them to enroll, and plan gentle follow-up messages.
- Lesson
  Learn to guide the final decision
  15 min
- Practice
  Ask the student to sign up
  15 min
  You recap the student's goals in their own words, then invite them to enroll. The coach plays a student who is close but nervous and checks that your ask was direct, kind and free of false urgency.
- Practice
  Write friendly check-in notes
  15 min
  You say out loud the follow-up message you would send to a student who has not decided. The coach checks that it is short, personal, refers to their goal and makes it easy for them to reply.

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How it works

How practice works with the AI coach

Creatium Coach is a live AI voice coach. You do not watch videos or fill in quizzes: you talk, it listens, and it answers like the real person would.

Learn it with a guide
Each skill opens with a guided lesson. The coach explains the idea, asks you questions and checks you have it before you move on.
Practice it out loud
In each practice the coach plays the other side: the interviewer, the customer, the buyer or your team. You answer in your own words, by voice.
Get one thing to fix
After every answer you hear what worked and the one change that would make it stronger, then you try again until it sounds right.
Make it yours
Tell the coach your role, your company or your situation and it reshapes the plan around your goal. The ready-made goal is just the start.

Training a team? Book a demo to see team plans, shared courses and progress for managers.

FAQ

Questions about edtech sales

What does an EdTech counselor do?

An EdTech counselor talks with people who have shown interest in an online course or program and helps them decide whether it fits their goals. The work usually involves calling inquiries, asking about the student's background and plans, explaining the course and fees, answering questions from parents and following up until the student enrolls or decides not to. The best counselors are honest about who the course is right for. This plan lets you practice each part of that call with a coach who plays students and parents.

What questions are asked in an admission counselor interview?

Interviewers often ask why you want the role, how you would handle a student who says the fees are too high, how you would talk to a worried parent and how you deal with targets. Many include a mock call where you counsel the interviewer as a student. Prepare by learning the courses you would sell and practicing a full call out loud, from the greeting to asking the student to enroll. The roleplays in this plan give you that practice, with feedback on every answer.

What is EdTech sales?

EdTech sales is selling education technology products, such as online courses, degree programs, test prep or learning platforms. On the consumer side it usually means counseling calls with students and parents, while on the business side it can mean selling to schools, colleges or companies. Because the buyer is investing in their future, trust and honest advice matter more than pressure. This plan focuses on the counseling call, from the first inquiry to the enrollment.

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